Jack Ma runs Alibaba and his firm’s fourth-quarter revenue rose 39 percent, beating Wall Street estimates.
There is a reason for Alibaba’s rise and ongoing success and that is because Jack Ma cares about his Customers.
Video courtesy of Investors Archive YouTube channel
For many companies the number one priority is getting the fattest share possible of the customer’s wallet. For many companies it’s about making numbers, not about trying to exceed their customer’s expectations. For many companies, it’s about trying to squeeze every extra penny out of a customer, instead of focusing on helping customers.
Jack Me views are different. Here are some examples:
“Focus on your customers. Customers should always be the number one priority. Customers are the one’s who give you the money.“